Privacy policy

PRIVACY POLICY

Last updated: 29 September 2026

Deux Soeurs Sàrl (“Deux Soeurs”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect personal data when you visit deuxsoeurs.ch, place an order, subscribe to our communications, contact us or otherwise interact with our online store.

1. Data controller

The controller responsible for the processing of your personal data is:

Deux Soeurs Sàrl
Avenue de Riond-Bosson 3
1110 Morges
Switzerland

Email: info@deuxsoeurs.ch
Phone: +41 (0)21 802 24 39
UID: CHE-163.028.513

Questions or requests relating to privacy may be sent to info@deuxsoeurs.ch.

2. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

Identification and contact information, such as your name, billing and delivery address, email address and telephone number.

Order and transaction information, including products purchased, order history, amounts paid, shipping information, returns and refunds.

Payment information. Payments are processed by our payment providers. We generally do not receive or store complete payment card details.

Account information, if you create or use a customer account.

Communications, including messages sent through our contact forms, email correspondence and customer service requests.

Marketing information, including newsletter subscriptions, marketing preferences and interactions with our marketing communications.

Technical and usage information, such as IP address, browser and device information, approximate location, pages visited, interactions with the website, referring URLs and identifiers stored through cookies, pixels or similar technologies.

Advertising and attribution information, such as interactions with advertisements, campaign identifiers, conversion events and information used to measure advertising performance.

3. How we collect personal data

We collect personal data:

directly from you when you place an order, subscribe to our newsletter, complete a form or contact us;
automatically when you use our website, including through cookies and similar technologies;
from service providers that support our website, payment, delivery, analytics and advertising activities;
from advertising platforms such as Google and Meta where permitted and depending on your privacy and consent choices.

4. How we use personal data

We may process personal data for the following purposes:

processing and fulfilling orders;
processing payments;
organising delivery and returns;
providing customer service;
maintaining customer accounts;
responding to enquiries;
operating, maintaining and securing our website;
detecting fraud, abuse or security incidents;
complying with accounting, tax and other legal obligations;
sending newsletters and marketing communications where permitted;
measuring website and advertising performance;
understanding how visitors interact with our website;
creating advertising audiences and delivering or measuring personalised advertising where permitted and subject to applicable consent requirements;
improving our products, services and website.

We seek to collect only the personal data that is appropriate and necessary for these purposes.

5. Shopify

Our online store is hosted by Shopify, which provides the e-commerce infrastructure used to operate our website, shopping cart, checkout and related services.

Shopify may process personal data in connection with your use of our store and its services.

Further information about Shopify’s processing of consumer personal data is available in Shopify’s Consumer Privacy Policy.

6. Google advertising and measurement

We may use Google Ads and related Google measurement technologies to advertise our products and understand whether our advertising leads to visits, purchases or other actions.

Depending on our configuration and your consent choices, Google technologies may process information such as:

IP address and device/browser information;
website activity;
advertising identifiers;
ad clicks and campaign information;
conversion events such as purchases;
information associated with Google advertising cookies or similar identifiers.

We may use these technologies for:

conversion measurement;
campaign performance analysis;
remarketing;
advertising audience creation;
personalised advertising, where permitted.

Where required, advertising storage, advertising user data and advertising personalisation are activated or transmitted only in accordance with your consent choices.

Google Consent Mode may be used to communicate consent choices to Google and adjust the behaviour of Google tags accordingly.

7. Meta advertising

We may use advertising and measurement technologies provided by Meta Platforms, including technologies associated with Facebook and Instagram.

These technologies may help us:

measure purchases and other conversions resulting from Meta advertising;
analyse advertising performance;
create advertising audiences;
retarget visitors who have interacted with our website;
personalise advertising where permitted.

Depending on the configuration and your consent choices, information such as device information, IP address, page interactions, advertising identifiers and purchase or conversion events may be communicated to Meta.

Advertising tracking and personalised advertising technologies are used subject to applicable privacy requirements and your cookie and tracking preferences.

8. Cookies and similar technologies

Our website uses cookies, pixels, tags and similar technologies.

Some technologies are strictly necessary for functions such as the shopping cart, checkout, security and language preferences.

Other technologies may be used for:

analytics;
website performance;
advertising measurement;
conversion tracking;
audience creation;
personalised advertising.

Where consent is required, non-essential advertising or analytics technologies are used according to your consent choices.

You may accept, reject or modify your preferences through our cookie consent tool where available.

You may change your preferences later using the Cookie Preferences link available on our website.

9. Newsletter and direct marketing

If you subscribe to our newsletter, we may use your email address and relevant subscription information to send you news, product information, offers or other marketing communications.

You may unsubscribe at any time by using the unsubscribe link contained in our emails or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional messages relating to your orders or enquiries.

10. Service providers and recipients

We may disclose personal data where necessary to service providers that assist us in operating our business, including providers of:

e-commerce infrastructure;
payment processing;
shipping and logistics;
website hosting and security;
customer communications;
email marketing;
analytics;
advertising and marketing measurement;
IT and technical support;
accounting and professional services.

These providers may process personal data only to the extent necessary for the services they provide or in accordance with their own legally applicable roles and privacy obligations.

We may also disclose information where required by law, regulation, court order or competent authority.

11. International data transfers

Some of our service providers, including technology and advertising providers, may process personal data outside Switzerland.

Possible destinations may include countries within the European Economic Area, the United Kingdom, the United States and other countries in which our service providers operate.

Where personal data is transferred to a country recognised by Switzerland as providing an adequate level of protection, the transfer may take place on that basis.

Where an adequate level of protection is not otherwise available, we rely where appropriate on recognised safeguards such as contractual data protection clauses or other legally recognised transfer mechanisms.

For transfers to eligible US organisations, the Swiss–U.S. Data Privacy Framework may also provide an adequate basis where applicable. Switzerland has recognised certified US organisations under that framework as providing adequate protection since September 2024. FDPIC

12. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy and to meet legal, accounting, tax or contractual requirements.

Retention periods vary depending on the type of data and the purpose for which it is processed.

Order and accounting records may need to be retained for periods required by Swiss commercial and tax law.

Marketing data is generally retained until you unsubscribe or otherwise object, subject to information that we may need to retain to record your preference.

13. Data security

We take appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, loss or misuse.

No online system can, however, guarantee absolute security.

14. Your rights

Under Swiss data protection law, you may have rights regarding your personal data, including the right to:

request information about whether we process personal data concerning you;
obtain access to your personal data;
request correction of inaccurate personal data;
request deletion of personal data where applicable;
object to or request restriction of certain processing where applicable.

The Swiss FADP provides a right of access, and requests generally must be answered within 30 days, subject to the exceptions provided by law. FDPIC

To exercise your rights, contact:

info@deuxsoeurs.ch

We may need to verify your identity before responding to a request.

15. Children

Our website and products are not specifically directed at children.

We do not knowingly seek to collect personal data from children for advertising purposes.

16. Third-party websites

Our website may contain links to websites operated by third parties.

Their privacy practices are governed by their own policies, and we are not responsible for how those third parties process personal data independently of us.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, service providers or applicable laws.

The date displayed at the top of this Policy indicates when it was last updated.

18. Contact

For questions concerning this Privacy Policy or the processing of your personal data, please contact: